At Hasalat Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order,
we offer a Returns and Refunds Policy to ensure your shopping experience is as smooth as possible. Please read the following policy carefully to understand your options and responsibilities.
1. Eligibility for Returns and Refunds
1.1. Damaged or Defective Items: You may be eligible for a return or refund if the product you received is damaged, defective, or not as described on our website.
1.2. Change of Mind: If you change your mind about a purchase, you may still be eligible for a return or exchange under specific conditions outlined below.
2. Returns Procedure
2.1. Notification: To initiate a return, please contact our Customer Support team within 10 days of receiving your order.
You can reach us at via Contact Us.
2.2. Return Authorization: Our Customer Support team will provide you with instructions on how to return the item(s) and will issue a Return Authorization Number (RAN) if applicable.
2.3. Return Condition: Returned items must be in their original condition, unopened, and with all original packaging and tags intact.
Any item that has been used, altered, or is not in its original condition may not be eligible for a refund or exchange.
3. Refund and Exchange Policy
3.1. Refunds: If your return is approved, we will process a refund to your original payment method, excluding any shipping charges,
within 7 business days of receiving the returned item(s). The time it takes for the refund to appear in your account may vary depending on your financial institution.
3.2. Exchanges: If you wish to exchange an item, please indicate this when contacting our Customer Support team.
We will do our best to assist you with the exchange process, subject to availability.
4. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Perishable or consumable goods
Personalized or custom-made products
Intimate or hygiene-related items
Please check the product description for specific return eligibility details.
5. Cancellation of Orders
If you wish to cancel an order, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request,
but cancellations are subject to order processing status.
6 . Contact Information
If you have any questions or need assistance with the returns and refunds process, please reach out to our Customer Support team at via Contact Us
At Hasalat Shop, we value your satisfaction and aim to provide a hassle-free returns and refunds experience. Thank you for shopping with us!