Frequently Asked Questions

Will I receive the same product that I see in the picture?

We strive to ensure that the product you receive matches the image provided on our website as closely as possible. However, slight variations may occur due to factors such as lighting and manufacturing processes. Rest assured, we aim for consistency and quality in all our products.

Where can I view my sales receipt?

Your sales receipt can typically be found in your account dashboard under the "Orders" or "My Purchases" section. If you made a guest purchase, your receipt would have been emailed to the address you provided during checkout. You can also reach out to our customer support team for assistance in locating your receipt.

How can I return an item?

We understand that sometimes a purchase may not meet your expectations. To initiate a return, please visit our Returns & Exchanges page on our website for detailed instructions. Generally, you'll need to fill out a return request form, package the item securely, and ship it back to us within the specified return window. Once we receive the returned item, we'll process your refund or exchange as per our return policy.

Will you restock items indicated as “out of stock?”

We regularly update our inventory to meet the demands of our customers. While we strive to restock popular items as quickly as possible, availability may vary depending on factors such as production schedules and supplier availability. You can sign up for notifications on our website to be alerted when an out-of-stock item becomes available again.

Where can I ship my order?

We offer shipping to various locations depending on our shipping policy. During the checkout process, you'll be prompted to enter your shipping address. Please ensure that you provide accurate and complete information to avoid any delays in delivery.

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